T's and C's
Terms and conditions- Suspension doctor.
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
We understand life isn’t always predictable, so we try our best to be flexible and fair for both parties. When booking with us we enter an agreement for a specific service on a specific date at a specific location. Set-up services go ahead in all weather conditions unless the destination is inaccessible or if it is too dangerous to ride. In this case an alternate date would be arranged free of charge.
You will be sent an email reminder the day before your booking. Should you have any questions about your booking or anything else please get in touch and we’ll be happy to help.
A booking cancellation or re-arrangement made by request of the customer any time after booking but more than 7 days in advance of the agreed date is free of charge.
Any cancellations or re-arrangement within those 7 days prior to the agreed date are subject to a 50% charge. Unfortunately we can’t offer any refund or alternative day for any cancellation made within 48 hours of the agreed date, this includes no show on the day.
However, if you find a replacement for the arranged date and location, please reach out so we can arrange this free of charge up to 12 hours beforehand.
Acceptance of risk
I accept that mountain biking is a potentially hazardous activity.
I understand that it can be physically demanding and that there is a risk of injury and death.
I understand that wearing a helmet is compulsory (if using a bike park/uplift service you must check and follow their protection guidelines-often full face helmets as a minimum)
I agree to ensure my equipment is fit for purpose.
In the unlikely event of an accident, or loss or damage of my personal effects, I accept that the company will not be liable for any direct or indirect loss, damage or injury arising from or in connection with the activities.
I certify to the best of my knowledge I do not have a medical condition which might have the effect of making it more likely that I be involved in an incident which could result in injury to myself or others.